CRM Technical Training

CSCT > CRM Technical Training

The course content of Online CRM Technical Training includes following

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What is CRM

  1. Difference between SAP GUI and CRM user interface
  2. Areas in CRM
  3. CRM Architecture
  4. One order framework
  5. Types of data in CRM
  6. Creating Transactional data
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Role Concept in CRM

  1. Business role
  2.  PFCG Role
  3. Role Config.Key
  4. Layout Profile
  5. Technical Profile
  6. Navigation Bar Profile
  7.  Logical link
  8. Work center
  9. Work center link group
  10.  Direct link group
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Screen Structure in new CRM user interface

  1. Header area
  2. Navigation area
  3. Work area
  4. System Links
  5. Saved Searches
  6. Work area Title
  7. History
  8. Header area
  9. Assignment Blocks
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BSP Application

  1. Business Server Page
  2. Page with flow logic
  3. Page format
  4. View
  5. Creating BSP application.
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Model View controller for BSP’s

  1. MVC design Pattern
  2. Model
  3. View
  4. Controller
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Component Workbench

  1. Creating new component
  2. Creating View with Model Node
  3. Creating View with Value Node
  4. Windows
  5. UI Configuration toll
  6. Component Controller
  7. Custom Controller
  8. Context
  9. Context nodes
  10. Contenxt node binding
  11. Runtime Repository Editor
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CONTROLLER

  1. Controller Class
  2. Event Handler
  3. Inbound Plugs
  4. Outbound Plugs
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CONTEXT

  1. Context Class
  2. Context Nodes
  3. Attributes in Context Node
  4. Methods of an attribute
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LAYERS

  1. Presentation Layer
  2. Business Object Layer
  3. Generic Interaction Layer
  4. API
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Component Enhancement

  1.  Creating Enhancement Set
  2. Assigning Enhancement set to client
  3. Assigning components to enhancement set
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Cross Component

  1. Component Usage
  2. Component interface
  3. Navigation Links
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BOL Programming

  1. BOL Structure
  2. Genil Structure
  3. Parent Entity
  4. Child Entity
  5. Root Objects
  6. Search Objects
  7. Dynamic search Objects
  8. Search Result Objects
  9. Dependent Objects
  10. Access Objects
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DATA MODEL ENHANCEMENT

  1. RAD
  2. AET
  3. EEWB
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Task Based Web UI

  1. Monitoring Bdocs
  2. Monitoring Inbound Queues
  3. Monitoring Outbound Queues
  4. Real Time Scenarios
  5. Interview Tips